Coronavirus FAQs

Last Updated: Thursday 24th February 9:00am

We understand that you may have some questions or queries you wish to ask before making a booking at the current time or you may have questions about your upcoming booking.

You can find information about individual properties on the property details pages themselves and we have also provided some frequently asked questions below that should help to answer any queries you may have. We hope that this information will be helpful, and it includes the information our agents will be able to give you should you contact us.

This page is kept up to date as frequently as possible, but please accept our apologies for any delays in updating this information following any new government announcements.


Whilst we have tried to summarise our understanding of the various coronavirus rules across England, Scotland and Wales, you cannot assume they are fully accurate or cover every point that may be relevant to you. You should make sure you read the relevant government guidance (both in relation to where you live and where you are travelling to) at the time of booking and also leading up to your departure to ensure you are able to travel and allowed to stay in the property. If you have any concerns that the rules will not allow you to travel or stay in the property as planned, please contact our Customer Services team.

The Travel Chapter Limited trading as Sheepskin is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.
The Travel Chapter Limited trading as Sheepskin | The Travel Chapter Limited is registered in England and Wales. | Registered office Travel Chapter House Gammaton Road Bideford EX39 4DF Company No. 02431506 | VAT reg: 143053210.